Refund and Cancellation Policy

Order Cancellation:

  • Before Shipment: Customers can cancel their orders within 24 hours of placement by contacting our customer support at office@karneshmanufacturers.com or by calling +91-9566806289. A full refund will be processed to the original payment method within 7-10 business days.
  • After Shipment: Once the order has been shipped, cancellations are not possible. However, customers may initiate a return once the product is delivered, following the guidelines outlined below.

Return and Refund Policy:

  • Eligibility: Products can be returned within 2 days of delivery if they are unused, in original condition, and accompanied by the original packaging, tags, and receipt or proof of purchase.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Perishable goods
    • Custom-made or personalized products
  • Return Process:
    • Initiate a Return: Contact our customer support at office@karneshmanufacturers.com or call +91-9566806289 within 15 days of delivery to request a return authorization.
    • Prepare the Package: Ensure the product is securely packed in its original packaging with all accessories and documentation.
    • Shipping: We will arrange for a courier partner to collect the package from your address.
  • Refunds:
    • Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to the original payment method.
    • Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.



Damaged or Defective Products:

If you receive a damaged or defective product, please notify us within 48 hours of delivery at office@karneshmanufacturers.com or call +91-9566806289 with your order number and photographs of the product and packaging. We will arrange for a prompt replacement or refund.

Exchanges:

Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

Contact Us:

For any questions or concerns regarding your order, please contact our customer support team at:

  • Email: office@karneshmanufacturers.com
  • Phone: +91-9566806289
  • Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM IST